1. About these Terms
These Terms of Service ("Terms") govern your access to and use of Fundsverse, including our website, mobile application, features, content, and related services.
Fundsverse is operated by Kyvaro Limited ("Kyvaro", "Fundsverse", "we", "us", or "our").
By creating a Fundsverse account, accessing Fundsverse, or using our services, you agree to be bound by these Terms together with our End-User Agreement and any additional terms that apply to particular services.
Our Privacy Policy explains how we collect and process personal information and should be read together with these Terms.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to create and use a Fundsverse account.
You may only use Fundsverse where doing so is permitted under the laws applicable to you.
We may restrict access to particular features or services based on your country, eligibility, account status, identity verification, regulatory requirements, or other reasonable service requirements.
3. Your Fundsverse account
You must provide accurate and complete information when creating and maintaining your Fundsverse account.
You are responsible for maintaining the confidentiality and security of your login credentials and for activity carried out through your account, except where applicable law provides otherwise.
You must notify us promptly if you believe your account or credentials have been compromised or used without your permission.
You must not create an account using false information, impersonate another person, or use another person's identity or financial information without lawful authority.
4. What Fundsverse provides
Fundsverse is a financial clarity and money-management platform designed to help users understand their financial position, organise financial information, build better money habits, and make more intentional financial decisions.
Depending on your eligibility, location, account status, and the services available at the time, Fundsverse may provide features relating to budgeting, financial tracking, financial insights, goals, financial habits, wallets, payments, transfers, bill payments, and other related functionality.
We may add, change, remove, suspend, or discontinue features where reasonably necessary, including because of technical, commercial, security, legal, regulatory, or third-party infrastructure requirements.
5. Financial information and financial insights
Fundsverse may generate summaries, insights, indicators, suggestions, reminders, scores, projections, or other information based on data you provide and information available within the product.
These features are intended to support financial awareness and decision-making. They do not constitute personalised investment advice, tax advice, legal advice, accounting advice, credit advice, or any other regulated professional advice unless we expressly state otherwise.
You remain responsible for evaluating your own circumstances and decisions and, where appropriate, obtaining advice from a qualified professional.
Because Fundsverse currently relies substantially on financial information entered or maintained by users, insights may be incomplete, outdated, or inaccurate where the underlying information is incomplete, outdated, or inaccurate.
6. Availability of financial services
The Fundsverse product may be available to users in multiple countries. However, financial services made available through our current financial infrastructure are presently limited to eligible users in Nigeria.
Registration for Fundsverse from another supported country does not create a right to access Nigerian wallet, KYC, payment, transfer, or other financial-service functionality.
We may introduce, restrict, change, or discontinue financial-service availability in a country where necessary to comply with regulatory, infrastructure, risk, operational, or commercial requirements.
7. Financial-service infrastructure
Certain financial services available through Fundsverse are enabled using technology and financial infrastructure supplied by Anchor Software Ltd and relevant banking or financial institution partners.
These services may include wallet functionality, deposits, withdrawals, transfers, bill payments, bulk transfers, and other financial services made available through Fundsverse from time to time.
Fundsverse is not a bank and does not represent itself as the underlying licensed financial institution providing those banking or payment services.
The availability and operation of such services may depend on Anchor, its financial institution partners, payment networks, regulators, receiving institutions, service providers, or other third-party infrastructure.
8. Identity verification, KYC and compliance
If you seek access to financial services through Fundsverse, you may be required to complete identity verification, know-your-customer ("KYC"), customer due diligence ("CDD"), sanctions, fraud, and other compliance checks.
This may require you to provide information such as your Bank Verification Number (BVN), name, date of birth, identity information, and other information reasonably required for verification or regulatory purposes.
You agree to provide accurate, complete, current, and authentic information and to cooperate with reasonable verification or compliance requests.
We may refuse, delay, restrict, suspend, or terminate access to financial services where verification cannot be completed or where we reasonably believe this is necessary for fraud prevention, security, regulatory compliance, sanctions compliance, AML/CFT requirements, or other lawful purposes.
Additional financial-service terms
Your use of financial services available through Fundsverse is also governed by our End-User Agreement, together with any additional terms, eligibility requirements, verification requirements, or conditions applicable to the relevant service.
Where there is a conflict between these Terms and the End-User Agreement specifically concerning a financial service, the End-User Agreement will govern that financial-service matter to the extent of the conflict.
9. Transactions
Where transaction functionality is available, you are responsible for reviewing transaction details before confirming a transaction.
You must ensure that recipient, beneficiary, bank-account, bill-payment, transfer, and other transaction information you provide is accurate.
Once a transaction has been submitted, it may not always be possible to cancel, reverse, or recover it.
Transactions may be delayed, rejected, reversed, blocked, investigated, or suspended where required for security, fraud prevention, legal or regulatory compliance, insufficient funds, incorrect information, infrastructure failure, recipient-bank issues, or other applicable operational reasons.
We may request additional information or documentation relating to a transaction where reasonably required for investigation or compliance purposes.
10. Refunds, reversals and transaction charges
Refunds, reversals, chargebacks, failed transactions, and transaction disputes may be subject to the rules and processes of the relevant financial institution, payment network, infrastructure provider, or receiving institution.
Transaction fees that have already been incurred may be non-refundable where permitted by applicable law and the rules governing the relevant transaction.
Where Fundsverse offers a specific paid product or service with its own refund or cancellation terms, those terms will be disclosed separately.
11. Fees and subscriptions
Fundsverse may charge fees for subscriptions, premium functionality, transactions, or other services.
Applicable fees will be displayed or otherwise communicated before you incur them where required.
Fees may change from time to time. Where a change materially affects an ongoing paid service, we will provide notice where required by applicable law or the relevant billing platform.
App-store subscriptions or purchases may also be subject to the billing, cancellation, and refund terms of the relevant app-store provider.
12. Acceptable use
You must not use Fundsverse to:
- break any applicable law or regulation;
- engage in fraud, deception, money laundering, terrorist financing, sanctions evasion, or other unlawful financial activity;
- use another person's identity, account, BVN, financial information, or credentials without lawful authority;
- facilitate prohibited or restricted businesses or transactions;
- circumvent transaction, geographic, security, account, or technical restrictions;
- interfere with or disrupt Fundsverse or connected infrastructure;
- attempt to gain unauthorised access to systems, APIs, accounts, credentials, or data;
- reverse engineer or misuse software except where applicable law expressly permits it;
- use Fundsverse to harm, exploit, defraud, or impersonate another person; or
- use Fundsverse in any manner that creates unreasonable legal, security, fraud, operational, or reputational risk.
13. Security and fraud controls
We may use security controls, authentication requirements, transaction limits, device controls, fraud monitoring, transaction monitoring, sanctions screening, velocity limits, and other risk controls to protect Fundsverse, our users, and our service providers.
We may block or require additional verification for activity that we reasonably consider suspicious, unusual, unauthorised, or inconsistent with these Terms.
14. Third-party services
Fundsverse relies on third-party services and infrastructure, including cloud, authentication, analytics, financial infrastructure, payment, banking, and other technology providers.
Some third-party services may have their own terms, policies, eligibility requirements, processing rules, or regulatory obligations.
We are not responsible for independent services provided directly by third parties except to the extent required by applicable law.
15. Service availability
We aim to make Fundsverse reasonably available, but we do not guarantee uninterrupted, error-free, or continuously available service.
Fundsverse or connected services may occasionally be unavailable because of maintenance, technical failures, third-party outages, banking or payment-network issues, security events, regulatory requirements, force majeure, or other circumstances beyond our reasonable control.
We may temporarily suspend features where reasonably necessary to protect users, investigate activity, maintain security, comply with law, or maintain the service.
16. Your content and information
You retain ownership of information and content that you provide to Fundsverse, subject to rights we need to operate the service and comply with legal obligations.
You grant us permission to process, store, reproduce, analyse, transmit, and otherwise use information you provide to the extent reasonably necessary to operate, secure, improve, and provide Fundsverse and its related services.
Our processing of personal information is also governed by our Privacy Policy and applicable data-protection law.
17. Fundsverse intellectual property
Fundsverse, Kyvaro, and their licensors retain all rights in the Fundsverse software, design, branding, trademarks, content, technology, interfaces, and related intellectual property except where expressly stated otherwise.
We grant you a limited, personal, non-exclusive, non-transferable, revocable right to use Fundsverse for its intended purpose while these Terms remain in effect.
You may not copy, reproduce, sell, sublicense, distribute, exploit, or create derivative works from Fundsverse except where permitted by us or applicable law.
18. Suspension and termination
You may stop using Fundsverse and request closure of your account, subject to any unresolved financial transactions, outstanding obligations, regulatory requirements, or required record retention.
We may restrict, suspend, or terminate your account or particular features where reasonably necessary, including where:
- you materially breach these Terms or another applicable agreement;
- we suspect fraud, unlawful activity, misuse, or security compromise;
- required identity or compliance checks cannot be completed;
- a regulator, financial institution, infrastructure provider, or law requires or reasonably necessitates action;
- your use creates material security, legal, financial, or operational risk; or
- a relevant service is discontinued or becomes unavailable.
Where reasonably possible and legally permitted, we will provide appropriate information regarding material account restrictions or termination.
19. What happens when financial services end
If a financial service is discontinued, suspended, or terminated, we may take steps reasonably necessary to wind down that service, settle or complete outstanding transactions, return eligible balances, preserve required records, and comply with legal or regulatory obligations.
The availability and timing of any wind-down may depend on the relevant financial infrastructure provider or financial institution.
20. Disclaimers
Fundsverse is provided on an "as available" basis, subject to rights that cannot lawfully be excluded.
We do not guarantee that Fundsverse will always be uninterrupted, error-free, completely secure, or suitable for every financial purpose.
We do not guarantee that financial information, insights, estimates, projections, scores, or suggestions generated using user-provided or incomplete information will always be accurate or complete.
Nothing in these Terms excludes warranties, rights, or remedies that cannot lawfully be excluded under applicable consumer-protection law.
21. Limitation of liability
To the maximum extent permitted by applicable law, Kyvaro will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from your use of Fundsverse where such losses were not reasonably foreseeable or were caused by circumstances outside our reasonable control.
We will not be responsible for loss caused by inaccurate information supplied by you, unauthorised use resulting from your failure to protect your credentials, recipient information entered incorrectly by you, or independent failures of third-party services, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from fraud, wilful misconduct, gross negligence, or other liability that applicable law does not permit us to exclude.
22. Complaints and support
Fundsverse is your primary contact for questions, complaints, and support relating to your Fundsverse account and use of the platform.
Where a complaint relates to underlying financial infrastructure, we may work with Anchor, relevant financial institutions, payment providers, or other service providers to investigate and resolve the issue.
You agree to provide reasonable information required to investigate a complaint, dispute, suspected fraud event, or transaction issue.
23. Electronic communications
You agree that we may provide notices, disclosures, account information, legal updates, transaction information, and other communications electronically through the application, website, email, or other appropriate electronic channels.
You are responsible for keeping your contact information current.
24. Changes to these Terms
We may update these Terms where reasonably necessary to reflect changes to Fundsverse, our services, infrastructure, legal or regulatory requirements, or our business.
Each version will have an effective date and version identifier.
Where a change is material, we may provide notice and, where required, ask you to accept the updated Terms before continuing to use affected services.
25. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory consumer rights or protections that may apply to you under applicable law.
26. Disputes
If a dispute arises, we encourage you to contact Fundsverse first so that we can attempt to resolve it directly.
Where a dispute cannot be resolved informally, the parties may use applicable courts, alternative dispute-resolution procedures, or other mechanisms available under Nigerian law, subject to any mandatory rights applicable to the user.
27. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
28. No waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
29. Entire agreement
These Terms, together with the End-User Agreement, Privacy Policy, and any additional terms expressly applicable to a particular service, constitute the agreement governing your use of Fundsverse in relation to the matters they cover.
30. Contact
If you have questions about these Terms, please contact Fundsverse through the official contact channels provided on our website.