When you need this
- An issue is not covered by the Help Center.
- You need clarification about access, account status or a financial service.
Before you start
- Support contact: hello@fundsverse.co or the Contact page.
- Never include passwords, one-time codes, full BVN, card PINs or bank login details.
Step-by-step
- Email hello@fundsverse.co or use the contact options on /contact.
- Use a short subject that describes the issue.
- Explain what you expected, what happened and when.
- Include a transaction reference or a screenshot with sensitive details hidden, if relevant.
- Wait for a reply and follow instructions only when you are confident the channel is official.
What the app is doing
A clear report helps the Fundsverse team understand the issue. Support may need to ask follow-up questions, but should not ask for your password or one-time security code.
Common questions
How quickly will I receive a reply?
No response time is promised in this Help Center. Include enough non-sensitive detail to help the team understand your request.
Can I email sensitive identity documents?
Do not send sensitive documents unless Fundsverse has specifically provided a secure, official process for doing so.
Troubleshooting
- Check that your message is sent to hello@fundsverse.co or a contact address published on the official website.
- If your request is about a pending transaction, include its reference and avoid repeating the transaction while it is unresolved.